Terms & Conditions

01

Using Dabba Direct

1. Nature of the Service

Dabba Direct provides a purchasing, shipping and import service. We purchase goods on your behalf from third-party UK retailers and arrange their transport to Gibraltar. Unless expressly stated otherwise, Dabba Direct is not the retailer, manufacturer or distributor of the goods purchased.

2. Acceptance of these Terms

By using our website, requesting a quotation or placing an order, you agree to these Terms and our Privacy Policy. We may update these Terms from time to time, and the latest version will be published on this website.

3. Website Use and Account Security

Where customer accounts are provided, you are responsible for keeping your login details secure. We may suspend or refuse access where misuse, fraud or unlawful activity is reasonably suspected.

02

Orders

4. Order Process and Contract Formation

A quotation is provided before a purchase is made. A binding contract for our services is formed once full payment has been received. By placing an order, you authorise Dabba Direct to purchase the requested goods on your behalf.

5. Cancellations

An order may be cancelled before goods have been purchased on your behalf. Once a purchase has been completed with the retailer, cancellation through Dabba Direct is no longer possible.

6. Product Sourcing and Availability

The service is intended principally for goods sourced from UK-based retailers. Product availability cannot be guaranteed, and a retailer may cancel or refuse an order without notice. Non-UK sourcing may incur additional charges, which will be advised before we proceed.

03

Delivery

7. Delivery Estimates

Delivery timeframes are estimates provided for guidance and are not guaranteed delivery dates. Delays may arise from retailers, carriers, customs authorities or circumstances beyond our reasonable control.

8. Collection and Storage

Customers will be notified when goods are ready for collection. Goods should normally be collected within 72 hours unless another arrangement has been agreed. Storage charges may apply to goods left uncollected. Dabba Direct is not responsible for loss or damage after this period except where caused by our negligence.

9. Local Delivery Assistance

Local delivery may be arranged through independent third-party providers. Dabba Direct is not responsible for their acts or omissions.

04

Pricing & payment

10. Payment, Pricing and Taxes

Quotations are provided in Pounds Sterling (GBP). Current service charges, minimum fees and pricing information are published on our Our Service & Pricing page. Retailer delivery charges, where applicable, are added at cost. Taxes, duties or statutory charges required by law will be applied where necessary.

11. Identity Verification

We may request proof of identity to prevent fraud or comply with legal obligations. These checks do not affect your credit rating.

05

Products, returns & damage

12. Product Guarantees and Warranties

Guarantees and warranties relating to the goods are provided by the original retailer or manufacturer, not by Dabba Direct. Some retailers may restrict warranty cover after goods have been exported outside the United Kingdom.

13. Returns

Dabba Direct does not operate a return shipping service from Gibraltar to UK retailers. Where goods are unsuitable, unwanted, faulty or defective, the customer is responsible for arranging any return requested by the retailer or manufacturer.

Where appropriate, Dabba Direct will provide reasonable assistance when communicating with the retailer. Decisions concerning returns, exchanges, refunds or warranty claims remain with the retailer or manufacturer.

14. Transit Damage

Dabba Direct exercises reasonable care while handling and transporting goods. Where the circumstances show that damage resulted from our negligence while the goods were in our care, we will provide an appropriate remedy.

Goods may arrive in apparently sound external packaging while containing concealed or internal damage. Where damage cannot reasonably be attributed to Dabba Direct, we will assist the customer, where appropriate, in pursuing an available remedy with the retailer or manufacturer.

15. Fragile Goods

Glassware, ceramics and similar fragile goods carry an increased risk during transport. We cannot accept responsibility for damage arising solely from an item's inherent fragility unless the circumstances show that our negligence caused or contributed to the damage.

16. Retailer Refunds

Any refund received from a retailer will be passed to the customer after the funds have been received by Dabba Direct.

06

Our responsibility

17. Our Responsibility

We perform our services with reasonable care and skill. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

18. Events Beyond Our Control

We are not responsible for failure or delay caused by events beyond our reasonable control, including transport disruption, customs delays, industrial action, natural disasters or government action.

19. Assignment

You may not transfer your rights or obligations under these Terms without our written consent. Dabba Direct may assign or transfer rights or obligations as part of the normal operation or restructuring of the business.

20. Governing Law and Jurisdiction

These Terms are governed by Gibraltar law. Any dispute arising from them is subject to the exclusive jurisdiction of the Courts of Gibraltar.