01
Introduction
This Privacy Policy explains how Cast & Co Limited, trading as Dabba Direct, collects, uses, stores and protects personal information when you use our website, request a quotation, place an order, make a payment or contact us.
Cast & Co Limited is the data controller for the personal information described in this Policy.
02
Information we collect
Depending on how you use our service, we may collect:
- Your name and contact details.
- Billing, collection and delivery addresses.
- Order details, product links and retailer information.
- Payment status and transaction references.
- Shipping, import and customs information.
- Messages, enquiries and customer-service records.
- Technical website data such as IP address, browser type and pages visited.
- Identity documents where verification is reasonably required.
03
How we use your information
We use personal information to:
- Prepare quotations and purchase goods on your behalf.
- Manage orders, shipments, import formalities and collection.
- Process and reconcile payments.
- Communicate with you about your order or enquiry.
- Prevent fraud and protect our systems and customers.
- Maintain accounting, tax and operational records.
- Comply with legal and regulatory obligations.
- Improve the reliability and usability of our services.
We do not sell personal information.
04
Payments
Card payments are processed securely by independent payment providers. Dabba Direct does not store your full payment-card details.
Payment providers process information under their own privacy and security terms. We may retain payment status, transaction references and reconciliation information required to manage your order and our financial records.
07
Security and retention
We use reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
We retain information only for as long as necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes and meet accounting, tax, customs or other legal obligations.
08
Your rights
Subject to applicable law, you may ask us to provide access to your personal information, correct inaccurate information, erase information, restrict or object to certain processing, or provide information in a portable format.
Some information may need to be retained where required by law or where necessary to establish, exercise or defend legal claims.
To make a request or raise a privacy concern, email info@dabbadirect.com.
09
Company information
- Data controller
- Cast & Co Limited
- Trading as
- Dabba Direct
- Registered office
- Unit 21, New Harbours Yard
Gibraltar GX11 1AA - info@dabbadirect.com
This is the company's legal and registered address. Operational and collection facilities may be located elsewhere.