Last Updated: 18/10/2025
1. General and Website Use
These Terms and Conditions (“Terms”) govern your use of the website and all services offered by Dabba Direct (“We,” “Us,” “Our”). By using this website and engaging in any transaction (“use/using”), you agree to be bound by the terms outlined below and our linked Privacy Policy.
1.1. Acceptance of Terms and Modifications
- We may modify these terms and conditions at any time. Such modifications become effective when posted on the website (refer to the date above). Your continued use of the website indicates your agreement to the most current terms.
- If you are not a consumer, you affirm that you possess the authority to represent any business on whose behalf you utilise this website.
1.2. Account Security and Prohibited Use
- Some services require registration, accessed via a login name and **Password Details**. These details are strictly for personal use, and Dabba Direct assumes no responsibility for their loss or breach.
- You are not allowed to use our website to access information without a valid purpose, or in any way that could interfere with the website’s service to you or other users, including attempting to place orders that breach these Terms or the law.
- If we reasonably suspect misuse, we may suspend or terminate your access and/or cancel any orders you have placed.
- We reserve the right to reject a new customer registration or order, or suspend a customer’s account, order, or access at our sole discretion and without prior notice.
2. Order Process and Acceptance
To request an order quote, you must visit our order page. All order requests are subject to acceptance based on these Terms.
2.1. Contract Finalisation
- Your order is accepted and the contract between us is finalised once **full payment is made** following receipt of an order quote.
- This contract finalisation is void if your order breaches these terms, if we inform you of non-acceptance, or if you cancel before we purchase the products.
2.2. Cancellation and Product Availability
- **Cancellations are not accepted after we have bought the goods on your behalf.**
- We reserve the right to limit the number of single product lines that can be ordered or fulfilled. Orders depend on retailer availability and discretion.
3. Delivery, Collection, and Storage
3.1. UK Origin Requirement
This service is exclusively designed for products sourced from **UK-based suppliers** within mainland UK. We do not process orders for items originating outside the UK. Should deliveries come from external sellers (e.g., third-party Amazon/eBay sellers) based abroad, you may face **additional taxes and fees, for which you will be responsible** (refer to section 4.3).
3.2. Delivery Times and Responsibility
- We aim to ensure goods are delivered from the UK to Gibraltar within the estimated timeframe. However, Dabba Direct is **not responsible for any delays or failure to deliver products** within estimated times due to unforeseen circumstances beyond our control or the retailer’s actions (e.g., late dispatch).
- For Christmas orders, we set an order deadline; however, this **does not guarantee delivery** due to circumstances beyond our control (e.g., retailer delays or customs backlogs).
3.3. Collection and Storage Fees (CRITICAL)
**72-HOUR COLLECTION WINDOW**
Upon arrival and Customs clearance, you will be informed by email that goods are ready to be collected. You **must collect your goods within 72 hours** from the time you have been informed. Dabba Direct has the right to **levy storage fees** for goods not collected within this 72-hour period, unless otherwise agreed for collection within 2 calendar weeks.
Dabba Direct will take no responsibility should goods get **damaged or have missing components beyond the 72-hour period** or agreed later collection date.
3.4. Local Delivery Assistance
Dabba Direct does **not provide home delivery** but can assist in organising delivery with a local service provider. The fees are payable directly to the delivery service provider, and Dabba Direct has **no responsibility** for the actions of this provider.
4. Payment, Fees, and Taxes
4.1. Payment Methods and Refunds
We accept payments through your **card, cash in person, or via bank transfer**. If we are unable to procure the goods, make an error, or cannot process your order, we will notify you promptly and a full refund will be provided.
4.2. Identity Verification (No Credit Check)
To protect against unauthorised card use, we verify personal details you provide against trusted third-party databases (Credit Reference Agency). You consent to these checks, which are **solely for identity confirmation**; **no credit check is conducted, and your credit rating will remain unaffected.**
4.3. Pricing and Tax Policy
- All prices are shown in **GBP sterling** and include UK VAT (where applicable).
- Dabba Direct fully covers all **import duties and customs declaration fees payable to Gibraltar authorities**, ensuring you face no extra costs related to basic Customs clearance.
- You are responsible for any other taxes and fees outlined in Section 3.1 (e.g., non-UK sourced items).
- Ownership of products transfers to you upon delivery or collection, provided full payment has been received.
5. Returns, Guarantees, and Liability for Goods
5.1. No Guarantee or Return Service
- Dabba Direct operates as a **shipping service provider and does not offer any guarantees** for purchased goods. Once products leave the UK, guarantees provided by suppliers or retailers may become **null and void**.
- We do **not offer a return service and do not accept returns**. You must arrange for returns to the original retailer; we will provide essential information (order references) to assist you.
- Dabba Direct holds **no liability for any faulty, defective, or incomplete products**. Liability for these issues rests with the original seller.
5.2. Customer Responsibility
The customer bears complete responsibility for **verifying the suitability** of the products they intend to purchase, including checking the size, weight, and safety of the product.
5.3. Liability for Transit Damage (UK to Gibraltar)
Dabba Direct takes complete responsibility for ensuring your goods are safely shipped from the UK to Gibraltar. Should any damages occur during this transit, Dabba Direct reserves the right to choose between **replacing the product, providing a discount, or issuing a full refund**, processed according to our standard insurance policy.
5.4. Exclusion of Fragile Goods
**FRAGILE GOODS EXCLUSION**
We do not offer warranties for **glass materials, mirrors, ceramics, or other fragile items** that are damaged or broken. By accepting these terms, the customer relinquishes the right to file any claims for such products purchased.
5.5. Claims and Refunds
- The risk of loss or damage to the products transfers to you on the day they are delivered or collected by you.
- Should a retailer provide a refund for a faulty or defective product, the funds will be credited to our bank account. Once received, Dabba Direct will process a full refund to your original payment source.
6. Limitation of Liability and Indemnity
6.1. General Disclaimer
Dabba Direct will make reasonable efforts to ensure the accuracy of information on this site but does not guarantee the site’s content, availability, timeliness, or error-free status. We accept **no liability for any loss or damage resulting from actions taken based on the material or information on the site**.
6.2. Exclusion of Indirect Losses
Dabba Direct shall not be held liable for any of the following in connection with these terms and conditions, whether in contract, pre-contract, or other representations (excluding fraudulent or negligent misrepresentations):
- Economic losses (including, but not limited to, lost revenues, data, profits, contracts, business opportunities, or expected savings); or
- Loss of goodwill or reputation; or
- Loss of privacy and loss of data; or
- Special or indirect losses.
7. Miscellaneous Provisions
7.1. Governing Law
This agreement will be governed by the laws of **Gibraltar**, and any disputes will be settled exclusively in the courts of **Gibraltar**. The contract will be concluded in English only.
7.2. Force Majeure
Dabba Direct will not be held liable for any delays or failures in delivering products or fulfilling obligations outlined in these terms and conditions if such issues are caused, directly or indirectly, by **circumstances beyond its reasonable control**.
7.3. Assignment
You are prohibited from assigning or subcontracting any of your rights or responsibilities under these terms without prior written consent from Dabba Direct. Dabba Direct holds the right to transfer, assign, or subcontract any or all of its rights or obligations to a third party.