Terms & Conditions

Last Updated: 23/07/2024

This website is operated by Dabba Direct (referred to as “Dabba Direct/we/our/us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections Privacy policy. In addition, you will find other useful information within Customer services. Please:

• Read through these terms and conditions carefully before using this website.
• Print a copy for future reference.
• Also read our Privacy policy section regarding your personal information.
• Note this website is intended for customers aged 18 or over. It is not directed at children. Subject to these terms and conditions you are authorised to view and download our website for your personal use only. Dabba Direct may change, suspend or discontinue the website at any time, including the availability of any feature, database or content. Dabba Direct may also impose limits on certain features and services or restrict your access to parts or all of this website without notice or liability.

1 General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 When you use certain Dabba Direct services please read the additional information provided in connection with such services as this information will provide you with full details on how to use those services.

1.4 Certain website services will require you to register and subsequently give access to those services which will be subject to an approved login name and password (“Password Details”). Passwords Details are strictly for your own use and Dabba Direct has no responsibility on the loss or breach of such details, nor would Dabba Direct request you to pass on these details.

1.5 You must not use our website: a) to access information which you have no legitimate reason for accessing; b) in a way which may interfere with the provision of our website to you or any other customer, including, without limitation, attempting to place orders in contravention of these terms and conditions or the law; c) If we reasonably believe you have misused our website, we may suspend or cancel your access to it and/or cancel any orders you have placed.

1.6 Access to our website may temporarily be restricted for repairs, standard maintenance or the introduction of new services.

1.7 We may change the website in any way or delete features at any time and for any reason.

1.8 We reserve the right to decline a new customer registration or order, including multiple registrations or orders, or suspend or terminate a customer’s account, order, or access to all or any part of the website at any time, at our sole discretion and without notice.

2 order process

2.1 You can request an order quote by using our order page. All order requests that you make on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you wish to order. Please note that this email is not an order confirmation or order acceptance from Dabba Direct.

2.3 Acceptance of your order and the completion of the contract between you and us will take place once you have made payment upon receiving an order quote, unless your order is placed in breach of these terms and conditions and/or we have notified you that we do not accept your order or you have cancelled it prior to us purchasing the products. No order cancellation is accepted once the goods have been purchased by us on your behalf.

2.4 We may impose restrictions on the number of single product lines that may be ordered or fulfilled. Orders are subject to availability and at the discretion of the retailer. Quantities of goods supplied per order and/or per customer, including those goods on price promotion, may be limited if the order limits availability for other customers, takes in our reasonable opinion, unfair use of the offers, or creates a potential health and safety issue during delivery.

3 delivery

3.1 This website is only for delivery of products from mainland UK. We do not process orders for goods from outside UK. However some retailers like Amazon or eBay have third party sellers who may be based outside UK which we may not be aware of. In case of deliveries from outside UK additional taxes and fees may be imposed which you are liable to pay on request.

3.2 Delivery charges and estimated timescales are specified on the retailers website. If such information is not directly available on the retailer’s website you are advised to contact them for clarification. When we place an order on your behalf we make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Dabba Direct shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3 Risk of loss or damage of products passes to you on the date when the products are delivered or collected to/by you or any person nominated by you.

4 payment

4.1 We take payment from your card or accept cash payment in person or via bank transfer. Goods are subject to availability. In the event that we are unable to purchase the goods, where we have made a mistake, or we have processed your order in breach of these terms and conditions, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with relevant data protection laws.

4.3 If we discover an error or change in the price of goods to be ordered or reserved, we will inform you as soon as possible (e.g. special offers no longer available or increase in prices due to stock availability). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

4.4 Title to any products we order on your behalf shall pass to you on delivery or collection of the products provided that you have placed your order request in accordance with these terms and conditions, we have processed your order, and received payment in full for the products.

4.5 All prices are shown in £s sterling and include UK VAT (where applicable) at the applicable current rates but may exclude UK delivery charges, unless expressly stated otherwise. Dabba Direct purchases your requested products via a UK registered purchasing company and full taxes are paid. No tax returns are claimable for you as all such taxes are absorbed or claimed by the purchasing company as part of the service provided.

4.6 Import duties and customs declaration fees are fully covered and paid for by Dabba Direct and no additional costs are payable by you save for taxes and fees mentioned in section 3.1.

5 returns, cancellations and guarantees

5.1 Dabba Direct is a shipping service provider. Goods purchased on your behalf have no guarantees on leaving UK to be shipped to Gibraltar. All guarantees become null and void once they leave UK and any claims to guarantees afforded by the retailers or manufacturers are your responsibility. Dabba Direct has no liability in case of guarantee claims.

5.2 Dabba Direct does not provide any returns facility, nor does it accept returns. You are advised to search for a service provider in case of returns to the original retailer. Dabba Direct will provide all necessary information for example retailer order reference and contact details to assist you in returning your goods to the UK seller.

5.3 In cases where the retailer issues a refund for a faulty, or defective product, the refund will be made to our bank account. Upon receiving the funds Dabba Direct will issue the full refund back to the source it was paid from.

5.4 You have the full responsibility to check for suitability of the products you wish to buy from the retailer including size, weight. Once goods have been ordered we are unable to cancel the order.

5.6 Dabba Direct has full responsibility for shipping your goods from UK to Gibraltar in good condition. In case of damages that may occur in transit in accordance with this section of the T&C, Dabba Direct has full discretion on replacing the product or issuing a full refund.

5.7 While we use reasonable endeavours to ship products safely from UK delivery point to Gibraltar, should the goods sustain damage from UK to Gibraltar, Dabba Direct will cover the cost of replacement or issue full refund. However no warranties are provided for damaged/broken glass materials, mirrors, ceramic or similar fragile products. By agreeing to these terms and conditions the customer waives the right to any claim if such products are purchased.

6 Liability and Indemnity

6.1 Dabba Direct will not be liable for any loss or damage caused by the use of the products purchased and such liability may be limited by the original seller as stated in section 5.1.

6.2 Dabba Direct will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Dabba Direct will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Dabba Direct accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Dabba Direct will not be liable, in contract, pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• loss of privacy and loss of data; or
• special or indirect losses
• suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7 Miscellaneous Provisions

7.1 The contract between us shall be governed by the laws of Gibraltar and any dispute between us will be resolved exclusively in the courts of Gibraltar . English is the only language offered for the conclusion of the contract.

7.2 Dabba Direct shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

7.3 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Dabba Direct.

7.4 Dabba Direct reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

7.5 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.